Ordering & Payment
How Do I Place An Order?
When you see an item you like, click on "add to cart" and continue shopping until you are ready to complete your purchase. Then, click on "view cart" to confirm your items. After you have made any changes and updated the quantities as desired, click on "checkout" to finish.
What Payment Methods Do You Accept?
UrbanOutfitters.com accepts:
- Visa
- MasterCard
- American Express
- Discover
- Urban Outfitters Gift Cards
- Store Merchandise Credits
Will I Be Charged Tax?
We are required to collect sales tax for deliveries to the following states: AL, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, LA, MA, MD, MI, MN, MO, NY, NV, NC, OH, OR, PA, RI, SC, TX, VA, VT, WA, WI and Washington, DC. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. We are required to collect tax on shipping and handling charges where applicable.
How Will I Know That My Order Was Accepted?
After you click "Send Order" an e-mail confirmation including an order number will be sent to the e-mail address which you entered on your order form.
Can I Add or Remove Items From My Order Once It Is Submitted?
Once you have submitted your order, we begin processing your order, which entails a number of steps. During this time we may be able to add or remove items from your order. Once an order is being packed at our Distribution Center we are no longer able to modify your order.
Please email us as soon as possible or call us at 800-282-2200 to either add or remove an item from your order, or you may place an additional order at any time.
Can I Cancel My Order After It Has Been Placed?
Once you have submitted your order, and during the processing time frame, we are able to cancel your order. Once an order has been shipped we are no longer able to cancel an order.
You can check the status of your order by clicking on "My Account" in the top navigation bar. Sign in to access your account by entering your email and password. Then, click on "Order History". Click on an order number to view the entire order. If the order has shipped, click on the tracking number to track the status of your package. You can expect to receive your package in approximately three to five business days from the date the package shipped.
What Does "Backordered" Mean?
We sometimes have merchandise for sale that has not yet been received at our distribution center, or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size, and we'll ship them to you as soon as supplies are replenished. The expected ship date for backordered merchandise is listed when you add an item to your basket, and also during checkout. We do our best to keep these dates accurate, but please be aware that in rare circumstances we may experience delays.
If your order contains a mix of in-stock items and backordered items and you select express shipping, we will only be able to apply the expedited shipping to the in-stock items. Backordered items cannot be expedited and will ship via standard shipping when they arrive.
Can I Special Order An Item From A Vendor You Work With?
There are many different vendors, both domestic and international, who manufacture and supply merchandise for UrbanOutfitters.com. Unfortunately, we are not at liberty to disclose our vendor contact information.
How Do I Check My Order Status?
You can check the status of you order by clicking on 'Your Account' in the top navigation bar. Sign in to access your account by entering your email and password. Then, click on 'Order History'. Click on an order number to view the entire order. If the order has shipped, click on the tracking number to track the status of your package. You can expect to receive your package in approximately five to seven business days from the date the package shipped.
If you have not created an account, you may call 800-959-8794 8AM - 8 PM Mon - Fri EST to inquire about the status of your order with our Customer Service Department.
What If I Have a Question?
We will do our best to answer any questions that you may have. You may e-mail us at service@urbanoutfitters.com and we will respond to your e-mail within 24 hours.